PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of
use, which together with our privacy policy and website disclaimer, govern Lavale Dierre relationship with you in relation to your use of this website. By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to Lavale Dierre and “You” and “Your” refers to you, the client, website user or person using our website.

Ordering and Pricing

The product items offered are subject to availability and may be withdrawn at any time. We reserve the right to refuse to accept any order, in whole or in part. We will process your order once we have received your payment. An e-mail confirmation of our acceptance of the order will be forwarded to you. The prices quoted are in Australia Dollars (AUD) and include GST.

Payments

Lavale Dierre accepts most major credit cards through our online shopping cart. Payment is made via the secure Stripe and PayPal payment gateway.

Deliveries

Lavale Dierre offers deliveries to most major areas of Australia. Please allow 5-10 business days for delivery. All care is always taken with quality control and packaging of our products however, in the event of receiving a broken or faulty product, please follow the steps below.

Claims

All care is always taken with quality control and packaging of our products however, in the event of receiving a broken or faulty product, please follow the steps below. 1.

Claims in relation to missing or damaged goods must be lodged within 5 working days of receipt of goods. Please note that we will conduct some internal checks prior to accepting a claim on missing products 2. Each shipment is packed carefully and in the rare event that your order does arrive damaged, please either refuse the shipment or sign for it as "damaged" and call us immediately to start a claim. Please retain all boxes and packing material at least 15 days for inspection by the carrier and please provide a photo. 3. Please send an email via the “Contact Us” page outlining the problem. 4. If you receive a damaged or defective item, we will promptly send you a replacement and a full refund after you have returned the damaged or defective product. For faulty or damaged products please provide a photo.

Returns

1. Returns are accepted within 10 days of you original purchase (sender pays freight); you may return any of our products, with your receipt, for a merchandise exchange (no cash or credit card refunds) unless you were shipped something in error. Freight is the sender's responsibility. You will not be charged any additional shipping or handling fees for replacement of such damaged or defective shipments.

2. Goods must be returned in original condition for re-sale including original packaging. We only want to sell the highest quality product available, so you can be sure that when ordering from us that your products have not been tampered with or been diluted.

Refund Policy

All refunds will be at the sole discretion of Lavale Dierre. If you are not satisfied with your product for any reason please contact Lavale Dierre to discuss the matter.

Cancellation Of Orders Orders may be cancelled within 10 days of placing the order if the order has not been shipped. Simply E-Mail Lavale Dierre via the “Contact Us” page and the order will immediately be cancelled with no penalty. If the order has been shipped, you will incur the cost of returning the goods in original condition.

Warranties

Since there are literally hundreds of combinations and uses for our Candles and Melts, Lavale Dierre cannot warrant anything we sell that can be subject to user error. We are constantly experimenting with new products and have a very good idea of how everything works, based on our testing, but we cannot possibly test every combination, temperature, situation etc. We do recommend experimenting when you have ample time and supplies to do so, but keep in mind that your experiments may not work. Lavale Dierre will not accept responsibility for unexpected results.

Amendment Of Terms

We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern yours and Lavale Dierre rights and obligations to each other.

Limitation Of Liability

It is an essential pre-condition to you using our website that you agree and accept that Lavale Dierre is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information or from any other use of the website. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Trade Practices Act

For the purposes of Sections 68 and 69 of the Trade Practices Act 1974 (Cth), Lavale Dierre liability for any breach of a term of this agreement is limited to: the supplying to you of the services again; or the payment of the costs of having the services supplied to you again. You must be over 18 years of age to use this website and to purchase any goods or services.

Links To Other Websites

Lavale Dierre may from time to time provide on its website, links to other websites and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between Lavale Dierre and the owners of those websites. Lavale Dierre takes no responsibility for any of the content found on the linked websites. Lavale Dierre website may contain information provided by third parties for which Lavale Dierre accepts no responsibility whatsoever for information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.

Disclaimer

To the fullest extent permitted by law, Lavale Dierre absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. Lavale Dierre gives no warranty that the documents will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components. Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise. It is your sole responsibility and not the responsibility of Lavale Dierre to bear any entire costs of servicing, repairs, or correction. The applicable law in your state of territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website. It is your responsibility to do so.

Your Privacy

At Lavale Dierre, we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. Lavale Dierre

respects the privacy and confidentiality of the information provided by you and adheres to the national privacy principles established pursuant to the Privacy Act 1988

(Commonwealth). Please read our separate Privacy Policy carefully. You may change your details at any time by advising us in writing via the “Contact Us” page.

All information we receive from our customers, is protected by our secure servers. Lavale Dierre secure server software encrypts all customer information before it is sent to us. Furthermore, all of the customer data Lavale Dierre collects is secured against unauthorized use or access. Credit card information is not stored by us on our servers.

Third Parties

Lavale Dierre does not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve its website and its services but not for any other use.

Disclose Your Information

Lavale Dierre may be required, in certain circumstances, to disclose information in good faith and where Lavale Dierre is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of Lavale Dierre, its customers or third parties.

Exclusion Of Competitors

If you are in the business of creating documents for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a

competitor of Lavale Dierre. Lavale Dierre expressly excludes and does not permit you to use or access its website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then Lavale Dierre will hold you fully responsible for any loss that it might sustain and further holds you accountable for all profits that you might make from such unpermitted and improper use. Lavale Dierre reserves the right to exclude and not permit any person from using its website or any of the documents and information contained on it.

Copyright, Trademark And Restrictions Of Use

This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents,

information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that you may download from time to time on this website. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Whole Agreement

These terms and conditions represent the whole agreement between you and Lavale Dierre concerning your use and access to Lavale Dierre website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.via the “Contact Us” page